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The network
of nearly 100 customer service centers provides 24x7 system
support that meets diverse needs. |
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24x7 support from a nationwide
network of nearly 100 customer service centers |
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Smooth information exchange through a call
management system linking the entire country in real
time |
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Maintenance, management and improvement
of service quality through ISO9001 certification |
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Support by approximately 800
highly skilled engineers who complete the technical training
and put to practical use the know-how accumulated through
hands-on work experience at CTCT |
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Support for nationwide, mission-critical,
multi-vender systems |
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Right-sizing of support service and handling
of service level management (SLM) |
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Upon receipt of a request for servicing, engineers
visit the customer site and repair the customer system. |
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The customer sends the defective equipment, then
return back normal one after repair. |
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Q&A service for OS and/or software product
functions, information about bugs etc., and a service that
makes available right-to-use (RTU) license upgrades and technical
information. |
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Upon receipt of a service request from a customer
that
has not signed a support contract, we visit the customer site,
and carry out the repairs with payment.
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